First you throw $600 million at a company whose exec is an old friend of your wife to build you a broken website. And then when people swarm the call centers trying to get help, the call center workers don’t get paid overtime.
Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were forced to work unpaid overtime. The lawsuit says the trainers are responsible for preparing new staffers to answer calls from around the country relating to the Affordable Care Act.
The first-level supervisors each monitor a team of about 14 employees, coaching them on customer service issues, checking timesheets and reporting problems to higher-level managers. The workers say they were wrongly classified as exempt from overtime and required to work up to 60 hours a week, frequently missing lunches and breaks, in violation of the federal Fair Labor Standards Act.
The nine employees are all either trainers or first-level supervisors… The workers say they have no real managerial powers and should have been classified as hourly workers and paid overtime. The workers say it’s difficult to determine just how much unpaid overtime they are owed because the company prevented them from filling out accurate time cards when they were classified as salaried workers.
We really need to do something about this income inequality thing. Obama’s net worth is around $7 million. The call center workers… much less than that.