Amazon emailed two HHS officials. "Is there anything we can do to help?"
This is sad, outrageous and pathetic at the same time.
Amazon, which has a ton of experience working on this scale and practically owns the infrastructure, reached out to Health and Human Services' CTO offering assistance. Despite Jeff Bezos' liberalism, this wouldn't have been pro-bono, but considering the huge amounts of cash that were burned through building Healthcare.gov, that shouldn't have been the issue.
The exchange is telling...
An Amazon representative wrote to the committee on October 28 to describe the company’s contacts with the administration about the website.
Amazon sent the panel copies of emails, showing an employee of Amazon Web Services Inc (AWS) emailed two HHS officials on October 7 saying, "I hear there are some challenges with Healthcare.gov. Is there anything we can do to help?"
HHS’ Chief Technology Officer Bryan Sivak replied to Amazon by email on October 8: "I wish there was. I actually wish there was something I could do to help."
When your CTO is saying about a site within his jurisdiction that he wishes he could help and he's open enough to say it to an Amazon employee, you know he's desperate.
Healthcare.gov was a train wreck. It still is. And will be for some time.